Welcome to CUT AND PULL, an online destination for premium apparel crafted with sustainable 100% cotton. These Terms and Conditions (“Terms”) govern your interaction with our website, mobile platform, and services, as well as your purchase and use of our products.

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1. Introduction and Legal Identity

By using our website or placing an order, you agree to these Terms, which form a legally binding contract between you and Cut and Pull FZE, a registered entity under the laws of the United Arab Emirates, holding trade license number 4421323.01, with offices located at Business center , Sharjah Publishing city Free zone, Sharja , UAE

For queries, reach us at: support@cutandpull.com / gmail info@cutandpull.com

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2. Use of Our Platform

• You may browse, shop, or interact with our website for personal use only.

• All text, images, and content on this platform are the property of Cut and Pull or our content providers and are protected by intellectual property laws.

• You agree not to replicate, republish, or exploit our content without written permission.

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3. Account Registration

• You can register a personal account for faster checkouts and order tracking.

• When registering, you confirm that all submitted information is accurate and up to date.

• Keep your login credentials secure. You are responsible for all activity under your account.

• We reserve the right to suspend or terminate your account in case of misuse or security concerns.

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4. Product Orders and Availability

• All orders submitted constitute an offer to purchase. We reserve the right to accept or decline any order.

• An email confirming your order is not final confirmation. Your order is only confirmed once a shipment confirmation email is sent.

• All items are subject to availability. If an item is unavailable after ordering, we’ll notify you and offer alternatives or a refund.

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5. Intended Use and Purchase Limitations

• Our products are intended for personal or gifting use. Resale or commercial distribution without our written approval is prohibited.

• We reserve the right to restrict bulk orders or repeated purchases of the same item.

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6. Product Presentation

• While we strive to accurately represent our products, screen displays may differ slightly in color or finish.

• Product images are for illustrative purposes and may not exactly represent the final item.

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7. Delivery and Fulfillment

• We aim to dispatch orders within 1–5 business days. For remote areas or customized items, delivery may take longer.

• Delivery times are estimates and not guaranteed. Events beyond our control may delay shipping.

• Orders may require a signature upon delivery. Kindly ensure someone is available at the address provided.

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8. Pricing and Payment

• Prices shown on our website are in AED and inclusive of applicable taxes.

• Delivery charges:

• Free shipping for orders above AED 250

. For order below AED 250 ( free shipping limited time period only , after the promotion period standard shipping rates will apply)

• Standard shipping: AED 20

• Payments are accepted via secure credit/debit card processing, Apple Pay or through interest free payment mode such as Tamara , tabby etc . Maestro cards are currently not supported.

• Full payment must be made before order dispatch.

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9. Cancellation and Return Policy

9.1 General Return Terms

• Only purchases made through www.cutandpull.com can be returned via our platform.

• Returns are accepted within 7 days from delivery, except for custom items, worn clothing, or personal items like underwear.

9.2 Conditions for Return

• Items must be unworn, unwashed, and in original packaging with all tags attached.

9.3 How to Return

• Email support@cutandpull.com or use the return request feature in your account dashboard.

• We’ll arrange pickup and update you once your parcel is inspected.

• Refunds are processed within 14 working days of receipt and approval of the return.

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10. Customized Products

We offer customization options for selected apparel. However, we reserve the right to reject customization requests that:

• Are offensive or inappropriate

• Infringe on third-party rights or trademarks

• Contradict our brand values

You remain responsible for any text or design submitted for customization.

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11. Privacy and Data Usage

• Your privacy matters. All personal data is handled per our Privacy Policy.

• By using our site, you consent to the collection and use of your data for order processing, fraud prevention, and customer support.

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12. Limitation of Liability

• Cut and Pull is not liable for indirect or consequential damages resulting from product use, site performance, or order delays.

• Our liability is limited to the amount paid by you for the item in question.

• We are not liable for system viruses, service interruptions, or data losses beyond our control.

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13. Force Majeure

Events outside our reasonable control (e.g., natural disasters, transport disruptions, political events) may impact our ability to fulfill obligations. We will communicate any such delays and propose alternatives where possible.

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14. Feedback & Support

We value your feedback. Please reach out with suggestions, concerns, or complaints:

• Email: support@cutandpull.com or info@cutandpull.com

We aim to respond within 5–7 working days.

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15. Amendments and Updates

Cut and Pull reserves the right to revise these Terms at any time. Continued use of our platform signifies your acceptance of any updates.

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16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted under the laws of the Emirate of Dubai, UAE. Any disputes will be subject to the exclusive jurisdiction of the Dubai courts.

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17. Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will remain in full force.

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18. Final Clause

Your use of www.cutandpull.com constitutes agreement to these Terms. If you disagree, you must refrain from using the website.