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Frequently Asked Questions

1. How do I place an order?

• Browse our collection and select the desired items.
• Choose the appropriate size and color, then click “Add to Cart.”
• Proceed to checkout, enter your shipping details, and complete the payment process.

2. What payment methods do you accept?

• We accept major credit and debit cards, including Visa and MasterCard.
• Cash on Delivery (COD) is available within the UAE.
• Online payment options such as Apple Pay , interest free installments such as Tabby, Tamara etc are also supported.

3. Do you offer international shipping?

• Currently, we ship exclusively within the United Arab Emirates.

4. How long will delivery take?

• Orders are typically delivered within 1-3business days.

5. What is your return and exchange policy?

• We offer a 14 day return policy from the date of delivery.
• Items must be unworn, unwashed, and in their original packaging with tags attached.
• To initiate a return please press the return button. Our courier representative will contact you and will come at your door step to collect.

•Once we receive your items and complete a quality check, your wallet would be topped up with the amount of the returned item within business days and you can use the credit to buy another item.

If you require further assistance please contact our support team at info@cutandpull.com and our team will respond you Monday to Friday from 9 AM to 6 PM Dubai Time (GST)


6. How can I track my order?

• Once your order is shipped, you will receive a notification by our delivery partner either via email or SMS or what’s app.

7. How do I determine the correct size?

• Refer to our Size Guide available on each product page for detailed measurements.
• If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

8. How can I contact customer support?

• Email us at support@cutandpull.com or info@cutandpull.com

9. Are your products ethically sourced?

• We are committed to ethical sourcing and ensure that all our products are made under fair labor conditions.