Frequently Asked Questions
1. How do I place an order?
• Browse our collection and select the desired items.
• Choose the appropriate size and color, then click “Add to Cart.”
• Proceed to checkout, enter your shipping details, and complete the payment process.
2. What payment methods do you accept?
• We accept major credit and debit cards, including Visa and MasterCard.
• Cash on Delivery (COD) is available within the UAE.
• Online payment options such as Apple Pay , interest free installments such as Tabby, Tamara etc are also supported.
3. Do you offer international shipping?
• Currently, we ship exclusively within the United Arab Emirates.
4. How long will delivery take?
• Orders are typically delivered within 1-3business days.
5. What is your return and exchange policy?
• We offer a 7 day return policy from the date of delivery.
• Items must be unworn, unwashed, and in their original packaging with tags attached.
• To initiate a return or exchange, please contact our customer service team.
6. How can I track my order?
• Once your order is shipped, you will receive a notification by our delivery partner either via email or SMS or what’s app.
7. How do I determine the correct size?
• Refer to our Size Guide available on each product page for detailed measurements.
• If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.
8. How can I contact customer support?
• Email us at support@cutandpull.com or info@cutandpull.com
9. Are your products ethically sourced?
• We are committed to ethical sourcing and ensure that all our products are made under fair labor conditions.